Privacy and Cookie Policy

This Safeaid website is owned and operated solely by the Safeaid Services Ltd Company.

We are 100% dedicated to keeping your individual data and privacy safe, making it priority to adhere to all current data protection laws applicable throughout the United Kingdom.

Our Privacy Policy applies to all personal information involving:

• All unique website visitors
• All Course clients
• All in house staff and trainers

What is personal information?

Personal information is data based around a specific individual who may be identified directly or indirectly using their name, account numbers, location, or an online identifier, etc. This may also include the use of 'special category data' which identifies the individual's racial or ethnic origin, political opinions, religious beliefs, a membership of a trade union, physical or mental health and criminal records and allegations.

We do not collect 'special category data' unless necessary and discussed with the person beforehand or if we suspect fraudulent or criminal activity. In this case we will use the data found and take appropriate action, informing the correct authorities where needed.

How we use Cookies on our Website:

The Safeaid Services website uses 'Cookies' to analyse how the site is used by visitors, to provide full site functionality, maintain preferences as well as to personalise content and services.

Cookies are small files places throughout a website and may remember any visits you have made previously.
The types of Cookies we use also enable us to track any data via Google Analytics as well as being security for the site by preventing possible attacks to the site.
On initial entrance to the site, you are given an option on whether or not to accept and enable the Cookies for our website. There is no obligation for this and you are able to disable at any point.

Clients: Personal information we collect and how we use it

On using our courses, we may use personal information in the following ways:

• Respond to enquiries or complaints
• Keep you informed about new courses
• Process course information and certifications
• Manage your account
• Market research
• Personalise content on our website
• Track site activity
• Link with Social Media sites
• Course refunds / liability purposes
• Claims management and insurance purposes

Staff/Trainers: Personal information we collect and how we use it

For our Staff members and Trainers, we may use your personal information in the following ways:

• On starting employment with us
• Course liability
• Conducting credit and other background checks where applicable
• When dealing with enquiries and complaints;
• Claims management and insurance purposes
• Any other record keeping purposes.

How we keep you informed

When signing up to receive email updates from Safeaid Services, we may use the information collected to let you know about other similar or new courses, about earned certifications and to keep you updated with information about offers and other news we may have and want to share with email subscribers.

If you add a course to the sites shopping basket without completing a purchase, we may send you an email reminder to follow up and ask if you need any help with your order.

We review the courses you purchase and analyse your use of our website as a whole, including any searches made. We use this information to tailor the marketing you receive so remains relevant.

We promise to never pass on your information to third parties without definitive reason or confirmation from you prior to doing so.

You have the right to opt out of any and all marketing communications sent from us at any time.

Access to your personal information

We allow you access to your personal information at all times.

If you need to update or correct any of the data provided, including your marketing preferences, you are able to via the account management facilities on our site.

However, if you have any other concerns or queries regarding our uses of your data, make sure to contact us at the following:

Safeaid Services,
West Midlands House,
Gipsy Lane,
Willenhall,
West Midlands,
WV13 2HA

Furthermore, if you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have the right to make a complaint to the Information Commissioner:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate)
Email: casework@ico.org.uk